FAQ

  1. What is Online Banking?
    • Online Banking is a much faster and easier way to do your banking. It allows you access to your accounts from your personal computer or mobile device 24 hours per day, 7 days per week. You can review all the details of your Lincoln Federal Savings Bank accounts, as well as search transactions on your accounts, transfer funds from one account to another, order checks, review check images, initiate stop payments, make loan payments, and view your eStatements!
  2. How do I sign up?
    • To sign up for Online Banking, click on the “Enroll in Online Banking” link, located at the bottom of the white Online Banking log in box on the left hand side of the homepage.
    • In order to sign up, you will need to have ready your account number, social security number, date of birth, driver’s license number, phone number, Zip code, and email
    • Once you have provided the proper information, you will be asked to create a username and password.
  3. What features does Online Banking have?
    • Access your accounts
    • View/Search transactions on your accounts
    • Transfer Funds
    • Re-Order Checks
    • Review Check Images
    • Initiate Stop Payments
    • Make Loan Payments
    • View eStatements
  4. What are eStatements?
    • eStatements are an electronic version of your monthly account statements that you can view, search, save, and print online.
    • eStatements are beneficial because they are faster than paper statements, conveniently archived for up to 12 months so you can view past statements with ease, more secure than paper statements because they’re accessed using your account log in, and they are environmentally-friendly.
  5. How do I sign up for eStatements?
    • First, you will need to sign into your Online Banking account. Once you have logged in, you can sign up for eStatements by selecting the “Accounts” tab at the top of the page. A dropdown menu will appear and you will then select “Statement Preferences”.  In the middle of the page, two icons will appear that say “eStatements” and “Statement Preferences”. You will select eStatements. Then, you will be prompted to select the appropriate account that will be receiving eStatements. Once you have completed these steps, you will have been enrolled in eStatements!
  6. When are eStatements sent out?
    • eStatements alerts are sent out monthly by email. You can access your statements online once signed up!
  7. Is there a charge for eStatements?
    • No, eStatements are free!
  8. Can I print my eStatements?
    • Yes. Even though you will no longer be receiving hard copies of your monthly statements, you can still print them from your own computer.
  9. Do I need to be enrolled in Online Banking in order to get eStatements?
    • Yes. eStatements are only available via Online Banking. If you choose not to enroll in Online Banking, then you will continue to receive your statements via regular mail.
  10. Why do I have to enter my email address when I sign up for eStatements?
    • When you sign up to receive eStatements, you’ll receive an email to alert you that the latest statement is available for viewing.
  11. What is mobile banking?
    • Mobile banking allows you to access your account through your smart phone. This means that you can access your account information anywhere and at any time of the day or night.
    • In order to get mobile banking, you will need to download the Lincoln Federal Savings Bank app, which is available for Android and Apple devices.
    • Once the Lincoln Federal Savings Bank app is downloaded, you will be asked to enter in your username and password, which you will have already created when you signed up for Online Banking.
  12. What can I do to protect my account information while online?
    • Always sign out and close your browser when you are finished with your Online Banking session. This will help prevent unauthorized persons from viewing your private account information.
    • It is very important that you do not share any of your log-in information and keep it secret. It is recommended that you change your password regularly and do not use any words or numbers such as your telephone number, address, or birth date as your password.
    • Set up notifications on the alert page to be notified if your login, password, or email is changed.  You can also be alerted when any money transfer is performed via internet banking.
    • You can also go to our Alert page to setup a notification to your phone whenever your account balance goes above or below a certain number. There are also various transactions that can be activated for an alert such as daily transactions in a particular range amount, if a certain check number clears your account, or a range of check numbers clear your account.
  13. How do I change my password?
    • You can change your password by first, logging in using your original password. Once you have logged in, you can select your name in the top right corner next to the “Sign Out” button. You will be directed to a page that allows you to change your password, username, email, and phone number. You also have the ability to add/remove an email or phone number.
  14. Can I still set up Online Banking if I only have a loan with Lincoln Federal?
    • Yes! Once you get to the Lincoln Federal Savings Bank website, you will click on the “Enroll in Online Banking” link, located at the bottom of the white Online Banking log in box on the left hand side of the homepage. You will then start entering in your General Information. This process is basically the same as setting up an account for a checking account, the only difference is, you will select the “Loan” button under “Account Type” instead of “Deposit”. And you will enter in your loan number instead of a checking account number!

If you are experiencing any problems with your Online Banking or mobile banking, please contact us at (402) 474-1400. Thank You.