Careers at Lincoln Federal

MORTGAGE OPERATIONS SUPERVISOR

Apply Here: Lincoln (Full-Time)

The Mortgage Operations Supervisor will be responsible for working closely with the Senior VP of Mortgage Lending in supervising and optimizing the operational processes of the mortgage division, from loan originating to closing. The role involves overseeing the training the mortgage processing, and closing teams to ensure timely, efficient, consistent, and accurate loan processing while ensuring the management of internal policies and overall industry regulations.

Key Responsibilities:

• Work closely with the (LOS) System Analyst to ensure effective training, process optimization, and reporting related to the loan origination process.
• Train, supervise, mentor, and manage mortgage operations staff, including processors, and closers. Must be self-motivated to find ways of improving training processes.
• Review reports and monitor trends to determine areas where changes or more training is required.
• Streamline processes to improve efficiency and reduce processing times without compromising compliance or customer satisfaction.
• Must stay knowledgeable of mortgage origination technology applications to ensure staff is trained and systems are fully utilized.
• Oversee and ensure smooth workflow across all stages of the mortgage process (origination, processing, underwriting, closing, funding).
• Monitor loan pipeline and re-assign files as needed to maintain reasonable Processor and Closer workloads throughout the team and that loans are being processed timely and efficiently while meeting procedure expectations for submissions and quality.
• Must work closely with Compliance, Disclosure Desk, Underwriting Manager, Loan Production Manager, and Secondary Manager.
• Ensure that the company’s compliance of all relevant federal, state, and local regulations, including TILA, RESPA, HMDA, and other mortgage-related laws are being supported.
• Develop and implement policies and procedures to mitigate operational risks and ensure compliance with regulatory changes and company policies.
• Serve as a point of escalation for client issues and work with staff to resolve customer concerns in a timely manner.
• Liaison between sales, processing, underwriting, and closing departments to ensure seamless communication and coordination throughout the loan process.
• Provide regular reporting to the Senior VP Mortgage Lending on key operational metrics, performance, and loan pipeline.
• Work with the Senior VP Mortgage Lending regarding budgets and costs in the department.
• Collaborate with IT department and mortgage service vendors to troubleshoot system issues and enhance mortgage technology capabilities.
• Conduct performance reviews, provide feedback, and set professional development plans for direct reports
• Perform other duties as assigned.

 Qualifications:

• Bachelor’s degree in finance, business administration, or a related field.
• 3-5 years of experience in mortgage processing, underwriting, or closing, with at least 1-2 years in a supervisory role.
• 2-4 years of supervisory or leadership experience, managing teams in a fast-paced mortgage operations environment.
• Proven experience in streamlining mortgage processes, improving efficiency, and ensuring compliance with industry regulations.
• Strong knowledge of loan origination systems.
• Experience working with automated underwriting systems.
• Demonstrated ability to train, mentor, and develop mortgage operations staff, ensuring high performance and adherence to company policies.
• Proven track record of meeting operational goals, such as loan processing turnaround times, customer satisfaction, and regulatory compliance.
• Experience in handling escalations and resolving complex mortgage loan issues.

Mortgage Loan Officer

Apply Here: Omaha (Full-Time)

Are you a driven Mortgage Loan Officer looking to elevate your career in a thriving environment? At Lincoln Federal Savings Bank, we’re looking for motivated professionals to join our dynamic team and help us continue to set the standard in the mortgage industry. If you’re passionate about building relationships and helping clients, we want to hear from you!

Key Responsibilities:

• Assist clients in navigating the mortgage application process from start to finish.
• Evaluate and recommend loan products that align with clients’ financial goals.
• Build and maintain strong relationships with clients, real estate agents, and other industry professionals and referral sources.
• Utilize our technology to manage and streamline loan processes.
• Stay updated on industry trends and regulations to provide informed guidance.

Qualifications:

• Proven experience as a Mortgage Loan Officer or in a related role.
• Strong understanding of mortgage products, underwriting procedures, and industry guidelines and regulations.
• Excellent verbal and written communication and interpersonal skills, with a focus on relationship-building.
• Ability to work independently and as part of a team.
• Proficient with mortgage software and technology platforms.

Customer Service Supervisor

Apply Here: Fremont (Full-Time) | North Platte (Full-Time)

Lincoln Federal Savings Bank is seeking applications for the position of Customer Service Supervisor at its locations in Omaha, Nebraska. The Customer Service Supervisor actively coaches, leads and motivates employees, guiding them to effectively identify the financial needs of our customers while also expanding the branch’s customer base and branch profitability. Our Customer Service Supervisors build meaningful relationships with the people they serve, learning customers’ goals and needs, and making product and service recommendations. Customer Service Supervisors are empowered to effect real change at work, in personal lives and in the community.

Our culture at Lincoln Federal Savings Bank is all about strong relationships, developed through a needs-based sales and service approach with our customers.

Education/Qualifications/Skills/Abilities:

• Bachelor’s Degree or equivalent work experience required.
• Minimum 3 years of banking experience and/or retail management experience preferred.
• Ability to proactively solicit new business.
• Excellent interpersonal, verbal, and written communication skills.
• Strong background in sales and sales management practices
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to resolve complex problems with minimal guidance.
• Ability to coordinate the care and maintenance of the office facility.

Customer Service Representative

Apply Here: Lincoln (Full-Time @ 7005 'O' Street) | Lincoln (Full-Time @ 86th & Old Cheney)

Lincoln Federal Savings Bank is seeking applications for the position of Customer Service Representative. The ideal candidate will have excellent sales and communication skills with the ability to take initiative when responding to customer needs. The Customer Service Representative is responsible for handling customer’s day-to-day financial transactions. This position is also responsible for assisting customer’s in opening accounts and educating them on all the services Lincoln Federal Savings Bank offers to help them reach their financial goals.

Our culture at Lincoln Federal Savings Bank is all about strong relationships, developed through a needs-based sales and service approach with our customers.

Education/Qualifications/Skills/Abilities:

• High School diploma or equivalent required.
• Prior banking experience and/or cash handling experience preferred.
• Customer service experience preferred.
• Strong verbal communication skills.
• General math, typing and 10 key adding machine skills are necessary.