Thinking outside-the-box, streamlining processes, and analyzing customer needs are all strengths of Customer Service Supervisor, Ryan Buettner. Ryan began his career at Lincoln Federal Savings Bank as a part-time teller in Lincoln during his sophomore year of college. In college, he studied Chemical Engineering, but when a full-time position opened at Lincoln Federal he felt it was a natural move. His background in Chemical Engineering brings a great deal of experience with computers, excel spreadsheets, and number crunching.
As a Customer Service Supervisor, he uses these skills to successfully oversee branch operations, balance totals, and address unique customer situations. In addition, he has created programs to benefit the bank as a whole that streamline balancing processes company-wide and programs that help our Customer Service Representatives better understand and explain our products to our customers.
Ryan enjoys a challenge, so working with customers that have unique banking situations is his forte. He sees it as a puzzle or a case where he and the customer can use evidence and proper documentation to accomplish a successful banking experience. Often after a major life event, finances have to be managed; these situations can bring new challenges of their own, and Ryan is great at navigating the case!
So, what keeps a Chemical Engineer at Lincoln Federal Savings Bank? It’s easy – people. Ryan co-leads our United Way committee and helps raise funds during the United Way Day of Needs where companies encourage employees to donate and gift funds during a week-long fundraising campaign. He also notes longevity – There are individuals at Lincoln Federal who have been there for decades; the training and wisdom he has received from these professionals has shaped him to be the Supervisor he is today.
Around Lincoln, you might find Ryan enjoying fine cuisine, picking up books, or exploring! Learning about other cultures is important to him and something that he learns through food, autobiographies and travel.