Opened in 1976, the Lincoln Federal Savings Bank branch in Hastings employs three people: Brandy Lang is the Assistant Vice President and Customer Service Supervisor and has worked here for ten years. Sharon Tillemans is a full-time Customer Service Representative and has been here for 10.5 years, and Lindsay Crawford, a part-time Customer Service Representative, just started about 5 months ago. Customers can expect to find a broad range of financial services, like checking and savings accounts, online banking, debit cards, CDs, IRAs, and mortgage loans.
What you're sure to feel when you enter the bank is a sense of belonging that comes from staff that greet you by name. It's that kind of personal relationship that helps Brandy and her team make their customers feel extra special. "We are a small, quaint office that has built great working relationships and friendships with our clients over the years," Brandy remarks.
Brandy fondly remembers one young lady they began developing a relationship with when she opened her first savings account while in high school. Throughout her college years, and when she went to work after college, this client would regularly stop by to do her banking and visit with the staff at the bank. Brandy says everyone felt such a connection with her, like a member of their family. It was during one of her visits to the bank that Brandy started talking with her about buying her first home. Not long after, she became a first-time homeowner and her first-ever home loan was with Lincoln Federal Savings Bank! Brandy recalls the young lady was nervous about the whole mortgage loan process, but "she knew that our staff would guide her through the steps and answer all her questions because we had built that level of trust with her." She continued to do more business with the bank as we introduced her to online banking and debit cards. "We've watched her grow up, go off to college, get a job, and buy a home," Brandy affectionately says. "It has been awesome watching her become the amazing young woman she is today, and that our team supported her every step of the way." Giving back to the community is another wonderful aspect of working at Lincoln Federal Savings Bank. It's always been a part of the organization's mission and the employees get a sense of personal gratification when they are involved in helping an organization that impacts the lives of many. They enjoy representing the bank, but it's also a time for them to have fun. From handing out candy on Halloween to over 3,000 children that come downtown for Trick or Treating to collecting coats, hats, and gloves during the coat drive for the Salvation Army. "It's a great feeling to know that we are helping others in our community," Brandy says.
Brandy, Sharon, and Lindsay know how important the Lincoln Federal branch is to the Hastings community. It isn't so much what the customers say as much as what they do. They are very loyal and have been long-time customers of the bank, perhaps because the staff has worked at building relationships with them over the years. "We feel that our customers enjoy knowing that when they walk through our doors, we know who they are and they see a familiar face," Brandy adds. "We have several customers who just drop by to say 'Hi' even if they don't have to do any banking business. That says a lot!"
If you're looking for an outstanding team of professionals who deliver small-town customer service every day, then stop by and speak with Brandy, Sharon, and Lindsay. The Hastings branch is located at 631 W. 2nd Street, or call 402-463-6708.